StarTech issued this statement on January 24: “StarTech.com has been an ISO 9001 registered company since 1998 and is currently certified as ISO 9001:2008 compliant. As such, we take this matter seriously and have issued an internal Corrective Action Report (CAR) and are investigating the circumstances surrounding this incident. Based on the outcome of our investigation, appropriate action will be taken.” The company said anyone requiring additional information can contact StarTech’s manager of quality and compliance, Mike Avarello, at [email protected].