Wireless/5G

Virgin Media O2 Grows Collaboration With Netcracker in Digital Transformation Program

May 17, 2024

Virgin Media O2 is currently deploying Netcracker’s Digital Platform and professional services.

Netcracker Technology recently announced that it extended and broadened the scope of its partnership with Virgin Media O2 as part of an ongoing digital transformation program that proves to be beneficial for the operator and its UK customers.

During this phase of Virgin Media O2’s digital transformation, they will deploy the Netcracker Digital Platform, which includes end-to-end Digital BSS and Digital OSS functions such as Active Resource Inventory. The platform is used to support the operator’s quad-play convergent services across its consumer lines of business including mobile, fixed line, broadband, and cable. On top of this, Virgin Media O2 will implement a variety of professional services from Netcracker, such as Managed Services and Application Development.

“The operator expects to achieve a number of business benefits from this modern, flexible and agile IT environment, including OpEx reduction, improved time to market for new services, consolidation onto a single product catalog, higher efficiency in the order-to-cash process and elimination of multiple systems for customer service agents.” Virgin Media O2 will also be able to leverage a unified 360-degree customer view spanning all channels, which will grow personalized interactions a provide a more hearty choice of services paired with an excellent experience.

“Our multi-year digital transformation program is laying the foundation for our future success in supporting advanced services, higher levels of customer experience and more efficient operations,” said Adrian Di Meo, CIO at Virgin Media O2. “Netcracker has been part of this journey from the beginning, and we’re excited to continue down this path together.”

“Netcracker is extremely proud to work closely with Virgin Media O2 on one of the most significant digital transformations in the world,” said Sylvain Seignour, President at Netcracker. “We are delighted to have played a role in its positive business results so far and are looking forward to continuing on the next phase of this major IT program, which will create the framework for further achievements.”

About the Author

Serena Aburahma | Associate Editor

Serena Aburahma is a recent graduate from California State University, Northridge receiving a B.A. in Honor's English Literature. Serena has several years of writing and SEO experience, which include creating a variety of content ranging from cars and insurance to video games and pop culture. Much like the content Serena's written about, her interests vary as well, from writing poetry and stories and advocating for mental health, to playing video games, traveling, and reading.